NY English Messenger Bot — AI-Powered Bilingual Customer Assistant
Facebook Messenger chatbot that handles student inquiries with Claude AI, RAG-powered answers, and bilingual EN/ES support
Capturas de Pantalla
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El Desafío
Small business owners on Facebook spend hours answering the same customer questions in Messenger — pricing, availability, services, location. For bilingual markets like Mexico, they need to handle inquiries in both English and Spanish. A human can't be online 24/7, and generic chatbots sound robotic and can't answer business-specific questions accurately.
La Solución
Características Clave
- 24/7 automated customer engagement on Facebook Messenger
- Bilingual EN/ES support with automatic language detection
- RAG-powered answers grounded in actual business content — not hallucinated
- Seamless human handover when the bot can't help
- Reusable template architecture for deploying to additional Facebook pages
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